Steven had the vehicle we were interested in waiting for us and explained everything. The purchase process went quickly and we were out of there within an hour
Brenda was amazing! She seemed frazzled and stressed out but man did she work quickly and was very nice. I think she should get a raise and a much need vacation!
Very good service experiences at West Hills! They took great care of my little plug-in hybrid. Service explained in detail, and very affordable. The dealership is nice as well, full coffee bar, food options, and lots of seating. Fast and free wi-fi too!
Can't say enough about good things about Austin Hetzel and the sales and finance staff. I drug a 2 1/2 year old and a wife due anyway with our second to "look" at vehicles. Ended up honing in on an F-150 and many hours later we left with a beautiful truck and a very happy husband. During the time spent reviewing everything Austin entertained our son with games using a balloon and a football, and never once tried to pressure us into something we weren't comfortable with. The sales team were very receptive to our financial capabilities. Roxanne in finance was fat, ...
Usually very wary of the salesmen and the hassle, but Austin and West Hills Ford was exceptionally patient and answered all of our questions. There was not pressure and no tactics. We changed our minds a couple of times, but Austin took it in stride and was really just concerned that we were happy with our purchase. We love our new F-150 and are very appreciative that Austin even entertained our 2 1/2 year old for a couple of hours. Thank you.
He was an awesome help extremely knowledgeable and made this car buying experience one of a kind. Me and my wife will be coming back to get her Mazda definitely from this dealership
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