Kelsi is the only service advisor that is great to work with and reason i give a 3 instead of 1. I had a run in with Brenda and she is a nightmare. It was a friday around 5 (they close at 6) she was very rude and treated as if she didnt care about my questions or concerns. She made it very clear that I was not her customer and she huffed and puffed when I asked her for more detail before i took my car. She very rudely walked away mid conversation and yelled back that she would speak to the technician. She NEVER returned. Collin (who was also oblivious) came by and again acknowledged that he only checked me in (when i dropped my car off) and I was not his customer. He gave me a bogus answer to my question and disregarded my concern of being charged again if I needed to return. I will contact Kelsi when she is back but she is honestly the best person to work with and has a great attitude.
Amazing customer service brought by amazing men at women at West Hills Ford! To mention some of the particular people Nolan, RJ, Kurt, Josh, Scott, Magdy, and Donald. The atmosphere and attitude they create was most enjoyable, and everyone was so personable! Thank you for giving us your best and helping us achieve our car buying goals!
Great, friendly and respectful service without trying to upsell stuff I don't need.
Nice n friendly. Wasn't to painful of a process. Worked with a variety of folks. Started the process with Victoria. Had a previous very bad experience with them about 7 years ago. But this time I believe the vehicle is what we needed at a affordable price. Only disappointed was them not filling the tank with gas only got just under a half but thanks to all.
Dave worked very hard to get me into my new F-150 at a great price.
Customer service was great..Thanks Colin..c
West hills was great in the purchase of our car. Duffy was well informed and pleasant to work with. Duffy had plenty of knowledge when talking to us on our test drive. He helpful when the financing guy came to talk to us. He could have been a little more for the buyers rather than the company. Why does it take so long to purchase a car?! We came in at 2pm and left with a new car at 8:20pm.. That was ridiculously a little too long. Also, Loren in signing of the papers was great to work with. Nice and professional. Over all I would recommend Loren and Duffy.
Love our new truck bought this one for the wife to drive . Everyone was a great help and very professional. Thanks to them all my wife now owns a new F350 diesel
We've visited several dealerships and found this one to be the best. Our salesperson, Russell, was very helpful and extremely knowledgeable about all the vehicles on the lot. He was very patient with all our questions and took the time to show us everything that we might be interested in. At no time was he pushy or in a hurry to get the deal done, and we really appreciated this approach. We'll definitely ask for him again should we need another vehicle. So if you're looking for a new or used Ford or Masda then we can highly recommend Russell to help find you the right deal. Also a big thank you to Roxanne for her help making the financing a painless process.
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