Customer Testimonials in Seattle, WA
My experience with the West Hills Mazda Dealership was Friendly-Fun-Fair-Faithful and Fulfilled. The Sales Team treated me and my companion with respect and, as if we were a part of their Family. Chad, the Manager, really listened to my requests and essentials and did his very best to accommodate every condition; from tight negotiations with the person I brought to assist me, communication with my financial institute, instead of using one of their companies; to traveling more than half the necessary distance, across the Hood Canal Bridge, to deliver my car to me personally. Great Job West Hills & Chad…. ...
The dealership was great and my service was completed timely. Rodney kept me informed. Rodney
Rodney was very helpful and our oil change was completed in the estimated time frame. We were treated to hot drinks while we waited and were given a coupon for a free car wash! Very good experience. Thank you!
The dealership service is always good and the employees are friendly and attentive. The person who helped me this time was Cole.
West Hills Mazda provides great customer service and communicates what repairs or service that needs to be done in a clear and informative manner.
Tara, the scheduler and communications person in the Service Department, was great in every way. Mechanics got the service work done on time at high quality.
Quick and efficient service department - from start to finish. Cole was professional . Service technician was very efficient and done in a timely manner.
Had my vehicle serviced here for a manufacturer recall, oil change, and tired rotation. I was given exemplary service by both Philip and Schurosky. They were punctual and professional when providing me with details on my rental and were transparent with my vehicles status on repairs and service. I highly recommend both of these individuals for service on your Mazda.
Cole did a great job helping me get things straightened out when the mechanics added a service I did not request.
I needed several things done on my 2005 Mazda. It took awhile but the only time in 18 years that I needed more than general maintenance. The staff was organized and friendly.
Our purchases and service experiences at West Hills have always been so good. We just had our Mazda CX-5 serviced there, Phillip was our serviceman, outstanding job as always, punctual, careful, courteous.
Service at West Hills has always been great. My car was serviced in the allotted time. No problems.
John was my salesman. He was professional and respectful of my needs.Everyone at West Hills made my buying experience smooth and easy. Thank you
This morning we had to have out CX5 towed to West Hills Mazda because the engine wouldn’t turn over. Tara was waiting for it to arrive and called within a couple hours letting us know it was the battery, they had one in stock, and it would be ready in the afternoon. Any car problem is stressful so we are thankful WH was able to take care of us quickly and for a fair price. Thanks Tara!
I had a great experience with this dealership. They were all very helpful and knowledgeable. Matt helped the process of buying a new car go way smoother than I anticipated.
I have bought 5 new cars in my lifetime. This dealership BY FAR was the easiest, non hard sell dealership I have ever dealt with!. Very comfortable and easy to do business with!
Jaden was amazing. We did not feel pressured by him to buy our truck. He was very knowledgeable and made the whole process of buying very smooth. Everyone we worked with was amazing and we would definitely do business here again and refer family and friends to West Hills.
Very happy with my experience. Everyone was really nice and very helpful, helped me get the car I really wanted. Good communication throughout the entire process too. Would definitely recommend!
Working with Jaden was a good experience. Financing and paperwork was easy. Really like my new truck
Get in touch with Noah at West Hills Mazada. He’s easy going, honest, great to work with, and extremely knowledgeable on the Mazada models available. Get in touch with Noah at West Hills Mazada. He’s easy going, honest, great to work with, and extremely knowledgeable on all of the Mazada models available. We selected a new Mazada CX5 over the Toyota RAV after several test drives and lots of research. Mazada quality, design, trim, performance, available options, and pricing cannot be beat in my humble opinion. Simply an amazing car. Our car buying experience was great thanks to ...
Very nice experience. Second vehicle bought here. Will recommend again to people.good job. Except for financial person was not that informative
Fantastic dealership, Jaden Gragg was the best car salesmen I have ever had. Such a professional and knowledgeable guy.
Literally saved my life and my job by helping me get this car today. I can't thank you enough!
Helpful and professional staff that resulted in a pleasant interaction overall. The process of buying did take about 2.5 hours for paperwork and financing, so if that process could expedite that would be great. Otherwise, normal but nice interactions at a dealership.
Great service. The moment we pulled on the lot there was already someone waiting to assist us. Everyone is super nice and everything was done quickly and thoroughly. I highly recommend coming here for a trade in or for your first vehicle. Thank you West Hills
Found me just the right car when a new one was not available love love love it! Used instead of new but low low mileage and everything I wanted and much much more. Thank you all for helping us get into our new car
I had an excellent shopping experience at West Hills Mazda. I received a very fair amount for my tradein along with a great price on a new vehicle. My sales advisers Jaden & Kiana were both helpful & knowledgeable. Overall I'm very pleased with my purchase.
This experience as a whole was the most phenomenal! All the way from the first phone call just to ask a couple of questions that immediately turned into me KNOWING I wanted to work with West Hills Mazda and their team! A huge and gracious thank you to Chad Bass, Jaden, Malachi and Michael Reese!! I traveled from Alaska because I knew this is who I wanted to work with and buy my new car from! You guys truly made a dream come true. Thank you so much!
West Hills Mazda is so friendly and knowledgeable. My buying experience felt comfortable with zero pressure.
Quick and honest representatives. Worked with my schedule. Definitely worth checking out. Highly recommended. Will come back.
Nice people taking care of the customers. They do whatever they can to support you on the car chossing and purchase;)
He was amazing at what did.. knew what he was talking about and knew what I need in car. He was very helpful and again he was amazing.
They answer all our questions and went through all the paperwork with us very thoroughly making sure that we understood what was going on. we really appreciated that
Definitely will be recommending to all my friends and family Tara was not only looking very professional and nice and courteous but it was your first day she if she didn’t know something she would tell us that she would find out probably be back with us with the answer to the question also fill out who was in on his day off was very courteous and out of his way to help us as well hands-down was very satisfied with the service
Best experience I have ever had at west hills!!! I love my new car! Thank you to Kia for helping me find the right fit for me! I highly recommend Kia and Mazda!!!
Awesome customer service. Easy process to get me driving A new vehicle as soon as possible. Honest and open sales people!
Great to work with and very satisfying. Very nice people and would highly recommend them
You guys were awsome in helping me. I can't thank you guys enough. It means alot.
I have been a Mazda customer here in Bremerton for 20 plus years. I was impressed with Kai’s knowledge, her great people skills, conducted herself in a professional manner representing Mazda. The entire staff were knowledgeable and helpful friendly. I had a great experience.
Malachi was an amazing help! He stayed calm when me and my family were getting irritated (normal for buying a car) I couldnt ask for a better sales person! He even brought in all the extra people when we had a million questions. All my questions were answered and I felt very taken care of.
Kiana was very nice and helpful. She explained the process and went on a test drive with us and also listened to us to understand better what we were looking for. Once we decided to purchase a vehicle she took us over to Chad in financing and he also did an excellent job of explaining all our options before signing the documents. We were very happy with the whole process when we left the dealership. They were great!
Malachi and Chad were great to work with, both extremely nice, helpful and made the car buying process less stressful!
Friendly and helpful staff. Worked with us to ensure all of our needs were met, especially when it came to payment amount.
Very friendly. Veey patient. Impressive costumer service skills. Very detailed and very good at sales
Easy transaction, low pressure, fair price for trade in and new purchase. Very happy overall
I had an incredible experience buying my new Mazda from Kai! She was attentive, professional, knowledgeable, eager, bright, funny and made me feel at ease the entire time I was there. I was very nervous about buying a new car from a dealership but the minute I got onto the lot, Kai and the rest of the staff made me feel so comfortable and welcome. I would highly recommend West Hills Mazda to anyone looking for a stress-free buying experience- remember to ask for Kai!
I just wanted to give Scott Helm, Jose Esquivias and Matt Sayers another thank you ! You guys all went above and beyond in helping me get into my work horse of a F350. I have hauled 2 huge loads of mulch that would have killed my old truck with no problems, didn't even know it was back there. I finally have a truck that will work as hard as me and look great doing it. THANK YOU !!
2nd car Ive bought from West Hills. Still have the first. Very happy with service and overall experience. I will continue to shop at West Hills if I get service like I got from Malichi.
West Hills is amazing! They helped me get a car so fast. Jaden was so awesome with helping me with everything.
AWESOME very friendly always checking if we need water the building is very nice we would recommend this dealership to everyone. We drove 1 hour and it was worth it
We loved every moment of this experience, Malachi and Luke were very knowledgeable and helpful!
Our experience was kicked off by helpful information and appointment scheduling by Monica. This led to what was probably our easiest and *shortest* trip to a dealer for a vehicle purchase. They were very considerate of the long drive we made to get there. Our intended vehicle was ready for us to look at, and the paperwork process was the easiest we’ve had. Jaden provided exceptional service showing us the ins and outs of the vehicle, and Chad was wonderful on the financial side—he had a very good sense of our willingness to opt into any of the “...
Brice continued to search for the truck I wanted for a few month and would send me trucks I might like and kept at it then he sent the perfect truck i was looking for he stayed late to help me get into my new truck. I bought my previous truck from Brice at west hills autoplex also great experience both times. Will keep buying from west hills and Brice and everyone took care of my needs and even my lowball offers. Great place to purchase a vehicle. It not just a car sale for them they take care of ...
My experience was outstanding. Jaden was awesome and so attentive. I had been looking at the 2021 CX-5 and Jaden informed me about some changes Mazda was making on the 2022’s showed me some pictures and I was hooked I knew that was what I wanted, however they did not have any on the lot but some were coming in soon. Jaden and the sales manager Zachary kept me up to date on the time line every week until my car arrived. I however am not surprised this was my 8th car I have purchased from the West Hills. Thank you ...
Kia was wonderful helping me with all new computer tech stuff. She explained the entire vehicle and procedure of purchase. Chad is a great finance officer. It was a very busy day for the dealership and he had literally no breaks pressing on to process us through. His wit and humor was never failing. I would work with again and recommend both Kai and Chad to represent your dealership. Saturdays service crew and manager were awesome. They are the reason I happily met Kai and Chad. Very comfortable dealership to do business with. Sincerely, Happy Mazda owner! Linda
The overall buying experience was very pleasant. Not to pushy, were not afraid to say they did know something but would find out. That honesty is what brought me back.
Malachi was exactly the type of sales rep I want to work with when buying a car..I was looking for my next vehicle, after 12 years with my very functional and comfortable Odyssey. I realized that I didn't need to have a vehicle that could be a truck and I wanted the current safety upgrades and AWD. 12 years older, comfort/noise were higher priorities for my future passengers and me. I had never considered a mazda and a friend said check it out. Malachi came out and introduced himself as I drove on the lot that morning with no ...
Our salesman was extremely professional and helpful. My wife and I were hesitant on buying a reliable vehicle and Malachi was very knowledgeable on what vehicle would be a good fit for our family.
Kai was amazing not pushing like other people. very respectful and very fun and helpful. And when I said I didn't really like something she helped me find something else. And when we did find something she listened to me when I said there was a wired nose. This was my first time buying from a dealership but she made the experience really enjoyable. And she helped me find the perfect car for me with everything I wanted. So thank you again
I really appreciate how he showed us a lots of different cars and was very helpful on checking in each car . I appreciate his great attitude and time ! Thank you again !
Kiana was by far the best salesperson I've ever dealt with, very knowledgeable and found the answers to all my questions. She and Chad made buying a truck a good experience! I'd recommend anyone buy a vehicle from them.
We love west hills Mazda/ford. We have now bought 2 vehicles from them both great experiences! Victoria and wendel are great assets to the west hills team! Thanks guys!
Kiana was helpful and attentive. She found the Mazda that was right for us. We are pleased with the overall experience.
Best experience!! Thank you to the entire team for making me feel so loved & for making my jeep dreams come true!! 🥰
Malachi showed me exactly what I was looking for when it came to a car, and didn’t hesitate to answer any of my questions. Our finance guy chad was also quick and friendly when it came to signing.
The service was outstanding from start to finish. They were the nicest people! Thank you!
Salesman was excellent, had some trouble finding keys for the vehicle due to their many different dealerships but overall very professional and went the extra mile. Got a fair trade in value and good loan. A+ for Malachi.
Malachi was very professional, polite and knowledgeable about the car we were interested in purchasing. He adds a lot of personal touches to his interactions with us, which made us feel valued as customers. He even rode with us as we test drove to be able to give us important information along the way and to answer any questions we had, which no other dealership has done before. Everyone who helped us went the extra mile to ensure we drove home with our dream car. We didn't feel pressured to make a purchase in any way, which we truly ...
They had exactly the car we wanted. Easy to deal with, fair trade-in on our Mazda3 very pleased.
I had such a wonderful experience! The sales rep was very helpful and easy to talk to.
Was a very good experience. Malachi showed all kinds of features on the car that I had no idea how to use. Thank you for all your help.
Jaden made the buying process seamless. He was considerate and very helpful. Jaden was very knowledgeable about the car I was buying. No pressure and he answered all of my questions.
Brice was great. Kind, low-stress, facilitated the deal, no pressure, answered all our questions, got information if needed.
They did a good job with my deal. I am very greatful for it. And happy with what I got.
Malachi was extremely helpful, considerate, and eager to sell the vehicle while being very accustoming to what I wanted, I know I can be a difficult person to sell cars to but he made sure to find me a car I loved, and made sure everything was taken care of. As well as the lady who assisted me when I test drove the vehicle, she was very friendly and knowledgeable upon the vehicle.
Jaden was very helpful and pleasant. Went out of his way to make sure I was happy with my choice of cars. Very professional and friendly
Nice and helpful made it really easy to get things done and on with my day.
Terrible experience, several “misunderstandings” and what Chad called “ learning experiences” what a waste of time, pay close attention to what they try to slide into the paperwork, also when we decided to sell our vehicle and after signing all the required paperwork, including title, this is when they tell us we would not receive a check for 6 to 8 weeks! You couldn’t inform us of this prior to signing the title? We have purchased 6 cars from west hills prior to this, you have gone down hill. I willl make sure everyone I know is aware of this.***update*** I was ...
They were very nice and quick. They worked with me to find the perfect deal for the perfect price. Couldn’t have asked for much more!
Jaden was great to work with! He was no pressure, but really good at keeping me up to date on when my CX-5 was in and ready for me to pick up. The trade-in process was pretty easy, too. I really appreciated Chad taking the time to find a decent rate on my car loan. All in all I would happily work with Jaden and Chad again, and will continue to be a happy West Hills Mazda customer!
Really nice salesman! Very attentive and caring. So energetic. Also, we have the same type car, but he has the cooler one! Thanks Brice.
My salesperson, Malachi, was very knowledgeable and polite. He made the process straightforward and easy. Same with the insurance and finance specialist.
They were really helpful and very consistent would 10/10 recommended coming here to purchase your car
I LOVED My 2019 CX-5 but was able to take advantage of the Mazda trade-in program and upgrade to a 2021 CX-5. The experience was fairly quick and very friendly. I would definitely recommend this dealership to anyone interested in buying a Mazda!
Everyone was very helpful when I came in to lease my new CX-5. Malachi was very helpful with helping me find the perfect car for my needs. He also was extremely helpful when helping me set up my Mazda app and going over everything my new car was capable of doing. I really appreciate him and his knowledge.
Malachi was waiting for me at the door. He was very helpful and knew exactly why I was exploring the possibility of an upgrade. He did not pressure me at all, but did explain the positives of the new car. Even though I did not complete the upgrade, everyone was respectful and understanding. I will recommend Mazda!
Very polite staff. Everyone was helpful. Super clean store. They were patient and understanding. They had quite a few options
Best salesmen I’ve ever had. Was very helpful in every way. The best ever!
Another “Best” Car buying experience at West Hills Mazda. New folks, same dedication to customer buy experience!
It’s a great dealer they try to work with you and really do hope you find a good car that fits your needs.
Such a great experience jaden made us feel so welcome and helped us get everything we wanted. Couldn’t have been happier !
Friendly service and everyone was open to fair negotiations. Overall a good car buying experience
I had a great buying experience at West Hills Mazda. Sales Consultants (Seth & Jaden) were both cool to work with. GSM & others were great as well. No issues whatsoever.
A friendly dealership that listens to their customers. They answer any questions you may have about your new vehicle.
Seth was honest knowledgeable kind easy going and a pleasure to work with . Highly recommend him
West hills Mazda is great! They let me test drive cars and took me around to the other dealerships to check out what they had! It’s a great place to buy your first financed car! They made it very easy to understand how the process worked! I would definitely buy another car from them again!
Everyone was welcoming, professional, and friendly. I test-drove a few vehicles and my salesperson, Seth, was happy to answer all of my questions, was knowledgeable about all of them, and made the buying process very positive.
Bryce was very helpful, personalable, calm, and made everything stress free. This was the best experience we have every had in our life. He went beyond what we expected!
Jayden was a great asset - extremely polite and clearly enthusiastic about his work. He was a pleasure to work with and a great representative for Mazda in general.
It was the best car buying experience I have had. Very easy and absolutely zero hassle involved. They really worked to get me the best deal possible.
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